Get in Touch
Whether you have questions about our products, want to visit our Florence atelier, or simply wish to connect—we're here.
Florence, Italy
By Appointment Only
For order inquiries and shipping questions, please email us with your order number. We typically respond within 24 hours.
Clean with mild soap and water. Air dry completely before storing.
$15 flat rate for shipping, with delivery within 3-14 business days depending on location.
Absolutely. We welcome visitors by appointment. Please email us to schedule your visit.
Customer Care is a top priority, should a problem arise, please contact us. However, due to the nature of the product, all sales are final.
The Substitute supports mental, emotional, and physical wellness through mindful breathing. Regular use can help lower blood pressure, reduce stress and anxiety.
Yes, we work with select retailers and wellness spaces. Please use the contact form above to inquire.